© 2017 by LTMcARTJewelry -  Proudly created with Wix.com

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FAQ

Terms & Conditions

You agree to be bound by the Terms and Conditions (“Terms and Conditions”) contained herein by using this Website. Accordingly, you should read them with care. If you do not agree to these Terms and Conditions, do not use this Website or make any purchase from it.

The Terms and Conditions contained herein govern your use of, and any purchase from, the LTMCArtJewelry Website. LTMCArtJewelry reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this Website in its sole discretion by posting such changes or modifications to this Website. Changes and modifications will be effective immediately upon posting to this Website.

Your continued use of this Website following the posting of such changes or modifications constitutes acceptance of them. Therefore, you should frequently review these Terms and Conditions and any other applicable policies to understand the Terms and Conditions that apply to your use of this Website. If you do not want to be bound by the amended Terms and Conditions, stop using this Website.

Product Information on our Website

We use our best efforts to provide you with an accurate view of our products on our Website. However, in order to let you see the product, it is sometimes necessary to make the product appear larger or smaller than the actual size. In addition, the settings on your monitor can affect color, size and shape slightly.

While we make every effort to keep the Website current, product is constantly being sold and therefore available inventory is constantly changing. If you need a product shipped within forty-eight hours, we recommend that you contact the Website Customer Service Department at info@ltmcartjewelry.com, which should be able to tell you whether or not the product can be shipped in that time frame, or that you provide us with a cell phone number or other information that allows us to quickly contact you in case the item is no longer in stock. If a piece of jewelry is listed as being out of stock and you call us, we can usually tell you the date that a similar piece is expected to be available.

Special Orders*

Contract commissions of a special order nature may be ordered at any time by inquiring through our “contact” page or you may call us at 203-447-8722 and we will make every effort to accommodate your needs.  .

The sky’s the limit on creativity! Pieces can be designed incorporating components from heirloom jewelry to meet the clients’ needs.  Pieces can also be designed to match specific ensembles in color and composition.  Please expect to complete a special order intake form to provide all creative parameters for your expectations.

*Special orders usually take 4 – 6 weeks to complete and require half down to proceed.

Ring Resizing

Rings are available in the size as created and as stated on the site.  Resizing is not available however, a similar ring may be ordered in the desired size as a special order.

Third Party Content

It is possible that this site contains links to the websites and web pages of other parties. Each of those websites has its own terms and conditions and privacy policy. LTMcArtJewelry does not monitor nor does it have control over those websites or the content that appears on them.

Order and Shipping Policies

At present, we ship only to addresses in the United States, including APO/FPO addresses, and Canada. We do not ship to other locations.

Security and Insurance of Shipments

We insure each order from when we send it until when you receive it. When your order is in transit to you, your shipment is always risk-free. We also require a signature on all orders, even if you have a signature waiver on file with the carrier.

We only ship to the address on your credit card or to an address that is on file with your credit card company as a further protection against fraudulent charges.

We ship orders under $500 to APO and FPO addresses via USPS priority mail, but the delivery times stated on this Website do not apply for those shipments, because of the nature of those addresses.

DAMAGE LIMITATION

LTMcArtJewelry SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES OF ANY KIND, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Product Availability and Pricing

LTMcArtJewelry prides itself at offering quality handcrafted artisan products at reasonable prices. We do not engage in price negotiation and all prices are final. Product displayed on this Website is not always available for immediate shipping.

Payment Methods -- For your convenience, we offer these payment methods:

PayPal or Credit cards: Use your Visa, MasterCard, Discover.

All prices are in United States dollars and payment must be made in United States dollar. If you use a credit card, the conversion rate will be as set by bank that issues your credit card.

Our prices are subject to change without notice because we operate in a market where prices can change rapidly. We also are not perfect and do occasionally make errors in entering data on our Website. While we make every attempt to avoid these errors, they occur. We reserve the right to correct any and all errors when they occur. When we notice an erroneous price prior to shipping a product, we will contact you and request your instructions as to whether you want the product at the correct price or wish to cancel the order. If the order has been shipped before we notice the erroneous price, you agree to either return the product or pay the difference between the actual and charged prices. If you elect to return the product, we will pay for shipping the product back to us and we will fully refund what you paid, including any shipping costs. If we notice that we have overcharged you for a product as a result of a pricing error, we will credit you for the difference.

Please contact the Website Customer Service Department at info@ltmcartjewelry.com if you have any questions.

Comparison Purchasing

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly.

Returns

We have a very flexible return policy with respect to products that you do not want, but you must follow our return procedures. You may return any piece within the first 30 days upon receipt. Our return policy insists that the piece has NOT been worn or damaged in any manner.  All returns require that you contact us first and obtain a return authorization code, which must appear on the return label. We do not accept deliveries that do not have such return authorization code.

Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, re-sized (by a jeweler other than LTMcArtJewlery), or damaged in any way cannot be accepted for return.

Returns WITHOUT an LTMcArtJewelry Return Merchandise Authorization code, and packages that are improperly packaged or uninsured will be refused receipt.

Preparation of the Return Package

You must follow this process in preparing your return package.

Obtain a Return Merchandise Authorization Code (RMA). Email our Website Customer Service Department at Info@ltmcartjewelry.com or call us at 203-449-8722 and request a Return Merchandise Authorization Code for the return of the product. Prepare and Affix the Label: Use the return label that came with your original invoice and write the Authorization Code on the Return Label where indicated.

DO NOT write LTMcArtJewelry or the name of any jewelry contents anywhere on the outside of the package. Place the return label on the package.

Package Your Return. You must include EVERYTHING that came in your original package, including the original packaging material and any other material.

Shipment and Insurance.

Request that we sign for any package that your ship back to us AND request that you receive confirmation of receipt. LTMcArtJewelry is not responsible for any loss or damage that occurs during the return shipment, which is why we require that you ship using a carrier that will provide insurance for the full value of the product.

Invoice Price Not greater than $500: You may use any carrier that will deliver to our address, insure your package for $500 and provide you with a delivery receipt.

Invoice Price Greater than $500: We are not currently aware of any service other than the US Postal Service Registered Mail which will insure your package for full value and provide you with a return receipt. Accordingly, you must use the US Postal Service Registered Mail and request a return receipt.